This system has been implemented to:
- Improve patient access to services
- Support more efficient call handling
- Direct patients to the most appropriate member of the team
The practice has reviewed its current telephone arrangements and has designed this system to better manage demand and improve the patient experience.
Surgery Connect is a widely used system within primary care and offers a range of features to support safe and effective access. The practice will continue to review and develop the system over time.
Thank you for your cooperation and understanding during this period of change.