We welcome complaints and will support you.
If you are unhappy about the service we have provided, please ask to speak to the Practice Manager. Alternatively you can complete our Complaints Form.
Further information about complaints (including access to our information leaflet and forms) can be found on our Policies & Service Information page.
Crown Surgery is one of several practices that make up Stafford and Surrounds Clinical Commissioning Group. The CCG is responsible for ensuring you get all the services you need.
For details of all primary care services in the area, take a look at the CCG website, www.staffordsurroundsccg.nhs.uk
Together with Mansion House Surgery and Cumberland House Surgery we make up the Stone and Eccleshall Primary Care Network. Our aims are to allow the member practices the opportunity to develop new services, improve efficiencies and ultimately, improve the care provided to our patients. We will develop new ways of working that will look to use innovative approaches to health care delivery and work with local community, mental health, social care and voluntary services to create a culture of wellbeing for all our patients.
We join with other Staffordshire Primary Care Networks (PCNs) under the umbrella of GP First in order to increase our ability to do this.
This new model of care enables us as practices to be more proactive in creating more integrated health and social care for our patients. We want to encourage wellbeing through healthy communities so we aim to work more closely with local organisations.
Our vision is to make General Practice more resilient
As practices our vision is to make general practice more resilient, inspiring innovation and working with our patients, staff, partners and communities as one team. Although we acknowledge these are challenging times for the NHS, we firmly believe that by developing robust working relationships in the health and social care system we can ensure that we offer a valued quality experience to our population.
National Association of Primary Care (NAPC)
For more information about Primary Care Home visit the National Association of Primary Care (NAPC) website
NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
Year ended 31 March 2020
All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in the GP surgery in the last financial year was £105,575 before tax and national insurance.
This is for the following who worked in the practice for more than six months:
Full Time GPs: 2, Part Time GPs: 1, Salaried GPs: 1, Locum GPs: 0