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Practice Telephone:
01785 850226 Repeat Prescriptions (Only): 01785 850244
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This months news includes details about:
Patient Survey Results 2012/13 Patient Survey Results 2012/13Our 2012/13 Patient Survey Results can be downloaded here. Patient Group Report 2012/13Our 2012/13 Patient Group report can be downloaded here. Missed AppointmentsThe recent patient survey high lighted patient concerns regarding the availability of GP and nurse appointments. Unfortunately one of the persistent problems we encounter is missed appointments. Over the last 12 months the practice has lost 975 appointments through patients not attending as planned. We are very grateful to those patients who help to limit this waste, by contacting the surgery to cancel and rearrange their appointment. Without their help the situation would be much worse. We are aware that sometimes the clinicians do not "keep to appointment time" and although we try to keep these occasions to a minimum, sometimes it is unavoidable. Please contact the practice as soon as you realise you no longer need the appointment and let us know that we can offer it to someone else in need. Patient QuestionnaireA survey of the Practice is carried out annually and the average scores for the Crown Surgery were compared to the average scores for all participating practices. 80% of the patients requested to complete a questionnaire responded and the results were as follows. Higher than average scores were noted for;
Lower than average scores were noted for;
We would like to thank all those patients who took part in the most recent survey. We have discussed the results of the survey as part of our regular practice meetings, all patients have the opportunity to comment on the services provided by submitting a comment form or telephoning the practice manager at any time. We were particularly pleased with patient comments regarding the clinical care that the practice offers, however the ability of patient's to see a doctor of their choice is an area which is causing patient concern. Patient comments regarding the 24/48 access to clinicians is worrying as the practice offers both routine, pre-bookable appointments and urgent appointments each day. In this way patients should always be able to access a GP within 48 hours. Individual comments made as part of the survey reflect the change in Out of Hours provision made last year. Unfortunately the decision to withdraw from Out of hours provision was made by the South Staffordshire Primary Care Trust as part of their annual review process. All calls to the practice in the evening after 6.30pm and over the weekend are automatically transferred to the Out of Hours Service which is managed by the West Midlands Ambulance Service Patient GroupThe practice is always happy to receive comments about the services we provide and has been working with a small group of patients to discuss issues raised. Should you have any concerns about the services provided by the practice please contact any member of the practice team or put your concerns in writing or by the comment section on this website. If you are interested in becoming a member of the group we do not have a vacancy currently, however you may wish us to retain your details on our potential members list.
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