Urgent Problems & Out of Hours


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

How to Get Healthcare Advice & Assistance when the Surgery is Closed

Out of hours services are available when the practice is closed (our opening times can be found here).

If you need to see a Doctor outside normal surgery hours, please call NHS 111. The call is free from landlines and mobiles.

For further information about NHS 111, please see below.

Urgent Problems during Surgery Hours

Each day the practice reserves a number of urgent, same day appointments with the duty doctor. These five minute appointments are for urgent problems that on medical grounds cannot wait until the next routine appointment.

Please call 01785 850226 before 10.00am if you need such an appointment. Urgent appointments are shorter than those offered for routine matters and may be subject to delay if the doctor is called to an emergency.

Severe Injuries

The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospital:

County Hospital, Stafford. Tel: 01785 230104. Please note this is not a 24 hour service.

Royal Stoke University Hospital, Stoke on Trent. Tel: 01782 715444.

New Cross Hospital, Wolverhampton. Tel: 01902 307999.

Also in the event of poisoning or overdose the attend A&E

NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.